Terms of Service

Placeholder: These terms are a draft and must be reviewed and approved by a qualified legal professional before publication.

1. About us and our service

My Deposit Claim is a trading name of Kunbri Holdings Ltd. We provide a tenancy deposit assessment and document preparation service for tenants in England.

My Deposit Claim is an unregulated legal-services provider. We are not a firm of solicitors, are not regulated by the SRA, and are not an FCA-authorised claims management company. Our assessments are not a solicitor's opinion and do not create a solicitor-client relationship. We prepare documents for you — we do not send, serve or file anything on your behalf, and we do not conduct litigation.

2. The services

We offer three services:

• Free eligibility check — an instant, automated online estimate of a potential claim. It is general information only and involves no review of your individual case.
• Full assessment (£9.98) — a personalised written assessment based on the information you provide in our questionnaire: the potential breach(es) identified on that information, an indicative claim range, an assessment of stronger and weaker factors, and suggested next steps, normally delivered by email within 48 hours. It is produced using automated processing (including AI technology) and is based solely on what you tell us.
• Court-ready claim pack (£260) — where you instruct us following your assessment, we prepare a draft letter before action, a draft court claim form (N208) with supporting documents, and an indexed evidence bundle, together with a plain-English guide. You review, approve, sign, send and file everything yourself — we do not send anything to your landlord and we do not file anything with the court. Your £9.98 assessment fee is credited in full, so £250.02 is payable.

3. What we do not do

• Act as your legal representative or conduct litigation
• Send, serve or file any document — with the court, your landlord, or anyone else
• Negotiate or correspond with your landlord, their representatives, or the court on your behalf
• Appear or speak for you at any court hearing
• Guarantee any outcome, settlement, or compensation
• Charge any fee contingent on, or calculated as a share of, the outcome of your claim

If you bring a claim you act as a litigant in person throughout. You sign the statement of truth on your own documents and are responsible for their accuracy and for all procedural steps. Claims of this type are not automatically allocated to the small-claims track, so an unsuccessful claim can carry a risk of paying some of the other side's costs — your claim pack explains this before you file anything.

4. Pricing, payment and court fees

Our fees are the flat amounts displayed on our website at the time of purchase and are payable for the work we do, not for any particular result. Payment is taken at the point of order through our secure payment processor. If you decide to file a claim, a fixed HM Courts & Tribunals Service fee applies for this claim type (several hundred pounds; court fees change from time to time) — it is not included in our charges, is paid by you directly to HMCTS, and we state the current figure in your claim pack before you decide to file. [VAT TREATMENT — to be confirmed.]

5. Cancellation and refunds

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have a 14-day right to cancel. By purchasing, you request that we begin work within that period; if you cancel after work has begun, we may deduct a proportionate amount for work already done, and the right to cancel is lost once the service has been fully performed.

• Assessment (£9.98): no refund once your report has been delivered.
• Claim pack (£260): if you cancel before we have prepared any documents, we will refund in full. After preparation has begun, we may retain a proportionate amount.
• If a court dismisses your claim and the dismissal results from a material error in the documents we prepared, we will refund 50% of the claim preparation fee. [REFUND POLICY — to be confirmed following legal review.]

We accept instructions for claim preparation only where our assessment has identified an arguable breach. If we decline your instruction, any claim preparation fee paid will be refunded in full.

6. Your responsibilities

• Provide accurate and complete information — our assessment and any documents we prepare rely on it
• Review and approve documents before they are sent or filed, and sign the statement of truth honestly
• Pay the court fee when due
• Use the service for lawful purposes only
• Not resell or commercially reproduce our reports

7. Limitation of liability

Our reports and documents are based on the information you provide and legislation current at the time of preparation. We do not guarantee any outcome. Nothing in these terms limits liability that cannot lawfully be limited. Subject to that, our total liability arising from a service is limited to the fees you paid for that service. [LIABILITY TERMS — to be confirmed following legal review.]

8. Complaints

If you are unhappy with our service, please contact us. We will acknowledge your complaint within 3 working days and aim to resolve it within 14 days. [COMPLAINTS PROCEDURE — to be confirmed following legal review.]

9. Governing law

These terms are governed by the laws of England and Wales, and disputes are subject to the jurisdiction of the courts of England and Wales.

10. Changes to these terms

We may update these terms from time to time. The terms in force when you purchase a service are the ones that apply to that purchase.