My Deposit Claim

Privacy Policy

Last updated: [DATE — to be confirmed following legal review]

Placeholder: This privacy policy is a draft and must be reviewed and approved by a qualified legal professional before publication.

1. Who we are

My Deposit Claim is a trading name of Kunbri Holdings Ltd ("we", "us", "our"), registered in England and Wales. Registered office: [ADDRESS — to be confirmed]. ICO registration number: [ICO NUMBER — to be added on registration]. We are the data controller for the personal data described in this policy.

2. Information we collect

  • Name, email address, and phone number
  • Property address and postcode
  • Tenancy and deposit details (dates, amounts, landlord or agent name, deposit scheme information, renewals)
  • Documents you provide in support of a claim
  • Communications with us
  • Payment confirmation data from our payment processor (we do not see or store your card details)
  • Technical data (IP address, browser type, usage data)

3. How we use your information

  • To provide the assessment and, where instructed, prepare and file your claim documents
  • To process payments and deliver reports by email
  • To respond to your enquiries and provide status updates
  • To meet our legal and record-keeping obligations

Automated processing: your written assessment is produced using automated processing, including AI technology, applied to the answers you give in our questionnaire. You may contact us at any time to ask for a member of our team to review your assessment.

4. Legal basis for processing

We process your data to perform our contract with you, to comply with legal obligations, and where we have a legitimate interest (such as improving our service and keeping records of the work we performed). Where we rely on consent, you may withdraw it at any time.

5. Who we share data with

We use a small number of service providers to run our service, each acting under contract:

  • Payment processing: Plug&Pay / Mollie
  • Secure data storage: Supabase
  • Application hosting: Railway
  • Email delivery: Resend
  • Automated assessment technology: Anthropic

We do not sell your data, and we do not share it with claims companies, marketing lists, or your landlord. Documents we prepare are provided to you; you decide what is sent to the court or your landlord.

6. Data retention

We retain case records for 6 years after your assessment or claim concludes, reflecting the limitation period for related legal claims, and then delete them. [RETENTION PERIOD — to be confirmed following legal review.]

7. Your rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Rectify inaccurate data
  • Request erasure of your data
  • Object to or restrict processing
  • Data portability
  • Withdraw consent where processing relies on it
  • Complain to the Information Commissioner's Office (ico.org.uk)

8. Cookies

For information about cookies, please see our Cookie Policy.

9. Contact

For privacy-related enquiries, please contact us via our contact page or email [EMAIL — to be confirmed].