Privacy Policy | My Deposit Claim

1. Who we are

My Deposit Claim is a trading name of Kunbri Holdings Ltd ("we", "us", "our"), registered in England and Wales (company number 10598607). Registered office: 73 High Street, Newport Pagnell, England, MK16 8AB. We are registered with the Information Commissioner's Office (ICO), registration reference ZC238560. We are the data controller for the personal data described in this policy.

2. Information we collect

Name, email address, and phone number
Property address and postcode
Tenancy and deposit details (dates, amounts, landlord or agent name, deposit scheme information, renewals)
Documents you provide in support of a claim
Communications with us
Payment confirmation data from our payment processor (we do not see or store your card details)
Technical data (IP address, browser type, usage data)

3. How we use your information

To provide the assessment and, where instructed, prepare your claim documents for you to send and file yourself
To process payments and deliver reports by email
To respond to your enquiries and provide status updates
To meet our legal and record-keeping obligations
If you tick the box after the free check: to email you your result and occasional guidance about tenancy deposits, on the basis of your consent. Every email has an unsubscribe link, and we keep only your email address, your free-check result and your consent until you unsubscribe

Automated processing: your written assessment is produced using automated processing, including AI technology, applied to the answers you give in our questionnaire. You may contact us at any time to ask for a member of our team to review your assessment.

4. Legal basis for processing

We process your data to perform our contract with you, to comply with legal obligations, and where we have a legitimate interest (such as improving our service and keeping records of the work we performed). Where we rely on consent, you may withdraw it at any time.

5. Who we share data with

We use a small number of service providers to run our service, each acting under contract:

Payment processing: Plug&Pay / Mollie
Secure data storage: Supabase
Application hosting: Railway
Email delivery: Resend
Customer relationship management (free-check email sign-ups only): HighLevel
Automated assessment technology: Anthropic

We do not sell your data, and we do not share it with claims companies, marketing lists, or your landlord. Documents we prepare are provided to you; you decide what is sent to the court or your landlord.

6. Data retention

We keep your questionnaire answers only until your assessment has been prepared and delivered to you, after which they are deleted from our systems. We keep limited records of the transaction (for example payment confirmation and any documents we prepared for you) only for as long as we are legally required to, and no longer than six years.

7. Your rights

Under UK GDPR, you have the right to:

Access your personal data
Rectify inaccurate data
Request erasure of your data
Object to or restrict processing
Data portability
Withdraw consent where processing relies on it
Complain to the Information Commissioner's Office (ico.org.uk)

8. Cookies

For information about cookies, please see our Cookie Policy.

9. Contact

For privacy-related enquiries, please contact us via our contact page or email hello@mydepositclaim.co.uk.